Shipping Policy - UNITED STATES STORES LLC

Thank you for choosing UNITED STATES STORES LLC. Our Shipping Policy details our shipping practices to ensure transparency and clear expectations for delivery.

1. General Shipping Information

Order Processing:

  • Orders are processed and prepared for shipment within 1-2 business days (Monday through Friday, excluding weekends and major US holidays).

  • Cut-off Time: Orders placed after 5:00 PM Pacific Standard Time (PST) will be processed the next business day. Weekend orders (Saturday and Sunday) will process the following Monday (holidays excluded).

Shipping Schedule:

  • Shipments occur Monday through Friday. We do not ship on weekends or major US holidays.

Delivery Locations:

  • Shipping is available exclusively within the contiguous United States. Currently, we do not ship to Alaska, Hawaii, U.S. territories, or internationally.

Availability:

  • Shipping times apply only to items listed as in-stock. Out-of-stock items will be clearly indicated on our product pages.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout, clearly reflecting applicable rates.

Standard Shipping:

  • Handling Time: 1-2 business days for processing.

  • Transit Time Estimates:

    • Western U.S. (including California): 5-8 business days

    • Eastern U.S.: 3-5 business days

Estimated Total Delivery Time:

  • Western U.S.: 6-10 business days

  • Eastern U.S.: 4-7 business days

These delivery times are estimated. Actual delivery may vary due to carrier circumstances or unforeseen events. Free shipping promotions adhere to these standard estimates.

Expedited Shipping:

  • Currently, we do not offer guaranteed overnight or 2-day shipping services.

3. Shipping Restrictions & Conditions

Dangerous Goods:

  • Certain items (e.g., fragrances) classified as hazardous cannot be shipped by air and will ship via standard ground methods within the Standard Shipping timeframe.

P.O. Boxes & Military Addresses (APO/FPO/DPO):

  • Shipments to these addresses are through USPS. USPS tracking may not offer real-time updates. We cannot guarantee replacements for lost USPS packages.

Refused Packages:

  • Refusal of delivery incurs a fee equivalent to the carrier’s refusal charge. This fee is deducted from refunds or store credits.

4. Shipping Delays

UNITED STATES STORES LLC is not responsible for delays caused by:

  • Carrier delays (FedEx, UPS, USPS)

  • Material shortages

  • Labor strikes, civil unrest

  • Transportation disruptions or accidents

  • Acts of nature (severe weather, earthquakes, floods)

5. Order Confirmation & Tracking

Upon placing your order, an Order Confirmation email is sent. A separate Shipping Confirmation email with tracking details follows once the order ships. Tracking numbers activate within 24 hours.

6. Damages & Issues

If your order arrives damaged, contact customer service within 48 hours at info@usstores.us or call (888) 404-3006. Keep all packaging and damaged goods to assist claim processing.