US Stores - Frequently Asked Questions (FAQs)

1. Is there a limit to the quantity I can order?

Yes. For bulk purchases, please check product availability on our website or contact Customer Care at +1 (888) 404-3006.

2. What happens if I’m not available at the time of delivery?

Our courier partners will attempt to contact you prior to delivery. If you're unavailable, the order will be rescheduled. Up to three delivery attempts will be made. If all fail, the order will be returned to the sender.

3. Can I place an order for delivery in the U.S. from outside the country (e.g., Canada)?

Yes, you can place an order from anywhere globally, as long as the delivery address is within the United States. Please ensure the correct ZIP code is entered.

4. Can I collect my order in person from US Stores?

No. All orders are shipped directly from our nearest warehouse to your shipping address. We do not offer in-person pickups.

5. When will my order be delivered?

Most orders are delivered within 2–3 business days. However, delivery times may vary due to location, weather, or courier delays.

6. Can I change the shipping address after placing my order?

Yes, but only if the order hasn’t been billed or shipped yet. Please contact Customer Care immediately for assistance.

7. Are there any duties or taxes on orders?

International shipments may incur import duties or taxes, which are the buyer’s responsibility. Most domestic U.S. orders are not subject to additional fees.

8. Do you ship both domestically and internationally? Are there shipping charges?

Yes.

Domestic shipping (within the U.S.) is free.
International orders are subject to actual shipping charges calculated at checkout.

9. When will Customer Care respond to my inquiry?

We aim to respond to all queries within 24 hours during business days.

10. How can I contact Customer Care?

Phone: +1 (888) 404-3006
Email: info@usstores.us
Customer service is available during regular business hours (Monday–Friday, 9 AM – 5 PM PST).

11. How can I unsubscribe from emails or services?

12. Do I need to provide my email and phone number to register?

Yes. This ensures secure order processing and communication. Your data is protected in accordance with our Privacy Policy.

13. Can I update my personal details after registration?

Yes. You can update your information at any time via the ‘My Account’ section.

14. How do I reset my password?

Click on ‘Forgot Password’ on the login page. You’ll receive an email with instructions to reset your password.

15. Do you offer a rewards or loyalty program?

Not at this time. Please stay tuned for future updates.

16. What are the benefits of registering?

Track your orders
Create wish lists
Rate and review products
Receive exclusive deals and updates

17. Is registration required to place an order?

No. You can check out as a guest without creating an account.

18. How do I register an account?

Click on ‘Sign In’ at the top of the homepage, then follow the steps to create your account.

FAQ