US Stores Returns & Refund Policy

At US Stores, your satisfaction is our priority. Our Returns & Refund Policy outlines clear guidelines for returns, refunds, and cancellations to provide you with a seamless shopping experience.

Applicability: This policy applies to all products purchased through US Stores within the United States.

1. Return Eligibility & Conditions:

You may return most new, unopened items within 7 days from the delivery date for a full refund of the product price, provided the following criteria are met:

  • Condition: Items must be in new, unused condition, undamaged, and in their original packaging, including accessories, manuals, and promotional materials.

  • Proof of Purchase: A valid order number or proof of purchase must accompany all returns.

  • Return Authorization (RA) Number: All returns require an RA number. Items returned without this number may be rejected or incur delays.

2. Non-Returnable Items:

Due to health, safety, and regulatory reasons, the following items cannot be returned:

  • Perishable goods (e.g., food, flowers)

  • Intimate or sanitary products (e.g., underwear, personal care items)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Downloadable software, music, or games

  • Select health and personal care items (opened or used)

3. How to Initiate a Return:

To initiate a return, follow these simple steps:

  • Contact Us: Request a Return Authorization (RA) number by emailing info@usstores.us or calling (888) 404-3006. Include your order number and reason for return.

  • RA Number: Upon approval, we will issue an RA number and detailed return instructions.

  • Prepare Your Package:

    • Pack items securely in original packaging.

    • Clearly mark the RA number on the outside of the package.

    • Include a copy of your packing slip or order confirmation.

    • Retain tracking information for your records.

  • Ship Your Return: Send the package to:

UNITED STATES STORES LLC
506 S SPRING ST #13308, SMB 13229
LOS ANGELES, CA, 90013, United States

4. Shipping Costs & Restocking Fees:

  • Our Error: If the return is due to our mistake (incorrect, damaged, or defective item), we cover return shipping.

  • Buyer's Remorse: Returns due to buyer's remorse (wrong size/color, changed mind) will incur a 10-20% restocking fee, deducted from your refund. Customers are responsible for return shipping costs.

5. Refund Process & Timeline:

  • Processing Time: Refunds are typically processed within 7 business days after receipt and inspection.

  • Refund Issued: Approved refunds are credited to the original payment method within an additional 7 business days.

  • Total Timeline: Allow 14-20 business days from receipt of your return for refunds to appear in your account, depending on your financial institution.

6. Late or Missing Refunds:

If your refund is delayed beyond the expected timeframe:

  • Check your bank account and credit card statement again.

  • Contact your credit card issuer regarding pending transactions.

  • Contact your bank for further assistance.

  • If unresolved, contact us at info@usstores.us with your order details.

Thank you for shopping with US Stores. We appreciate your trust and strive to exceed your expectations.